A: All of our exported moulds are vacuum packed in a disinfected wooden box, along with:

a. Material certificates

b. Electrode and ring bolt

c. Mould locking sets and accessories.

d. Mould 2D/3D drawing in CD & paper

e. Cooling channel drawing in CD & paper

f. Final sample with final trial running video

g. Spare parts(wearing inserts & non-standard components)

A: It depends on customer’s request. Usually our customers will use their own forwarder to handle. If customer need, we can also handle the shipment under CIF, DDU, DDP terms, etc.

A. Our guarantee of the mould is within 2 years or within mould life listed in our quotation after mould is received.

A: When there is an issue, we will take actions below:

a. Ask customer to send all the related info (pictures, videos, etc) to us for analyzing the cause.

b. Our engineering team will review the info and come up with our best solution.

c. If needed, make the replacement parts and send to customer immediately via express.

d. If problem is not solved, we will take actions all over again until it is solved.

A: We can provide custom decoration assembling and packaging.

A: Usually we accept payment by T/T and standard payment term as:

For mould:

40% of total price as deposit,

30% as middle payment after the 1st mould trial

30% as final payment upon approval to make parts or before shipping moulds.

For part:
1. 50% deposit with PO;
2. 50% before delivery parts.